Your guide to
making a complaint
We firmly believe that everyone has the right to complain,
if they are unhappy with the service they receive.
Advocacy Services North East Wales believes it is essential that users of the service have a clear, effective and easily understandable procedure through which any complaint can be dealt with.
Advocacy Services North East Wales will not be defensive when complaints are made, we will ensure that a fair hearing is given to the complaint and that any member of staff or volunteer is also given the opportunity to answer any criticisms made.
At each stage everyone concerned with the complaint will be kept fully informed. Apart from Stage 1 there will be a written report on the findings and opinions. This report will be available at any later stage of the procedure.